PREAMBLE

This is a commitment of the Haryana Urban Development Authority to provide every allottee/purchaser of its properties :-

•  Efficient, prompt and courteous service with dedication, integrity and fairness.

•  Qualitative development at reasonable costs.

•  Time bound and transparent service in all transactions.

• By issue of acknowledgement expeditiously and time bound settlement of all correspondence and in case of any delay an intimation regarding the reasons for such delay and when a reply can be expected.

• By organizing "Open Darbars" periodically at notified timings, with adequate publicity to ensure speedy disposal of pending cases.

• By prescribing specific time limits for various transactions .

a)       HUDA has initiated the process of computerization of allottees account in a phased manner. The web enabled application comprising of two modules viz., Plot and Property Management (PPM) and Financial Accounting System (FAS) have been implemented in Panchkula and Ambala Estate Offices on pilot basis. In PPM all sectors of Panchkula and Ambala Estate Offices have been made online. User ID and passwords have been issued to the allottees to enable them to see the detail of their property anywhere, anytime and even the status of their application can be tracked on the net. Single window counters have been established for resolving all queries of the allottees. Three banks have been identified wherein the allottees can deposit their dues. Court cases are also being monitored through Court Case Tracking System (CCTS).

b)       Financial Accounting System is working satisfactorily in head office as well as in all the divisions of Panchkula and Ambala Urban Estates. Currently parallel run is going on and all type of vouchers are entered in the system based on which various reports relating to accounts, engineering wing are generated on day to day basis.

c)       In-house training programmes have been conducted for the users to enable them to operate the system and application software. Computers have been installed in all divisions and in Estate Office for day to day operations.

d)       The same applications is being implemented in other Urban Estates for which advance preparations are going on at each Estate Office level.

e)       All Estate Offices are interconnected through Wide Area Network

f)       All instructions, Acts, Rules, Manuals, general instructions/circulars, lists are being listed on the website from time to time.

g)        The website is being updated on daily basis.

h)       All officers upto level of Executive Engineers have been provided broadband facility. Inter office communications are being made through e-mails. All tenders are being hosted on the website. HUDA is also in the process of establishing a state of the art dynamic portal with payment gateway interface.

i)        For the information of general public all the major policies/decisions/floatation of sectors (Residential/Commercial/ Institutional/Industrial etc.) are hosted on the website and also published in the various newspapers.

Through a right to approach concerned officers at various levels, if grievances are not settled at lower levels. For the work relating to Estate Offices, public can contact the Estate Officer/Administrator concerned and for work relating to Engineering Wing concerned SDE/XEN/SE.

CONSUMER'S OBLIGATIONS

The Haryana Urban Development Authority expects from all those who avails its various services :-

•  not to approach touts or middlemen.

• to ensure timely deposit of all dues/installments/ground rent and other payments demanded from time to time.

• to adhere strictly to the terms and conditions of allotment and proper up keep and maintenance of the property.